Shipping policy

Shipping Policy for PreschoolMall.pk

  1. Order Processing:

    a. Order Confirmation: Once you place an order on PreschoolMall.pk, you will receive an order confirmation email containing the details of your purchase. Please review the order information carefully and contact our customer support team immediately if you notice any discrepancies.

    b. Order Processing Time: We strive to process and ship orders as quickly as possible. Most orders are processed within city (Lahore) 1-2 business days and other cities 2-5 business days, excluding weekends and holidays. However, during peak seasons or promotional periods, order processing times may be slightly longer.

  2. Shipping Methods and Rates:

    a. Shipping Locations: We currently offer shipping within Pakistan. We do not offer international shipping at this time.

    b. Shipping Partners: We work with reliable shipping partners to ensure your order is delivered in a timely manner. The shipping partner will depend on the destination and the size/weight of the package.

    c. Shipping Rates:  The shipping cost will be displayed during the checkout process. We may offer free shipping promotions from time to time, as indicated on our website.

  3. Shipping Timeframes:

    a. Estimated Delivery Time: The estimated delivery time will vary depending on the shipping destination and the shipping method selected during checkout. Estimated delivery timeframes will be provided to you at the time of purchase. Please note that these are estimates and not guaranteed delivery dates.

    b. Delays: While we strive to ensure timely delivery, please note that unforeseen circumstances such as weather conditions, natural disasters, or logistical issues may cause delays beyond our control. We will make every effort to keep you informed of any significant delays and provide assistance as needed.

  4. Tracking Orders:

    a. Shipment Tracking: Once your order is shipped, we will provide you with a tracking number and a link to track your package online. You can use this information to monitor the progress of your shipment.

    b. Order Status Updates: We will send you email notifications regarding the status of your order, including shipment confirmation and any relevant updates. You can also check the order status by logging into your account on our website.

  5. Delivery and Receipt:

    a. Delivery Attempts: The shipping carrier will make attempts to deliver the package to the provided shipping address. If no one is available to receive the package, a delivery notification may be left, and you may need to arrange for a re-delivery or pick up the package from a designated location as specified by the carrier.

    b. Receipt and Inspection: It is important to thoroughly inspect the package for any signs of damage or tampering upon receipt. If you notice any issues, please contact our customer support team immediately, and we will assist you in resolving the matter.

  6. Shipping Restrictions:

    a. Address Accuracy: Please ensure that you provide accurate and complete shipping information to avoid any delivery issues. We are not responsible for packages that are undeliverable due to incorrect addresses provided by the customer.

  7. Contact Information:

    If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team:

    Email: admin@preschoolmall.pk Phone: +923161459233
    Please note that this Shipping Policy is subject to change without prior notice. It is recommended to review the policy periodically to stay updated with any modifications.

Last updated: June 22, 2023.