Refund policy

At PreschoolMall.pk, we strive to ensure the satisfaction of our customers with every purchase. We understand that there may be situations where you might need to return a product or request a refund. We have developed the following Return and Refund Policy to guide you through the process:

1. Eligibility for Returns and Refunds:

   a. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team within 24 hours of receiving the order. We will arrange for a return or replacement, depending on the availability of the product.

   b. Incorrect Product: In case you receive a product different from what you ordered, please notify us within 48 hours of delivery. We will arrange for the correct product to be shipped to you or offer a refund, depending on your preference.

2. Non-Eligibility for Returns and Refunds:

   a. Change of Mind: We do not accept returns or provide refunds for products that are simply unwanted or purchased in error. Please ensure that you carefully review the product details and make an informed decision before placing an order.

   b. Personalized Items: Products that have been customized or personalized specifically for you are not eligible for returns or refunds, unless they are defective or damaged upon delivery.

3. Return Procedure:

   a. Prior Authorization: Before returning any product, you must contact our customer support team to obtain a return authorization. Unauthorized returns may not be accepted or processed.

   b. Return Shipping: You will be responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective product). We recommend using a trackable shipping method to ensure the safe return of the product.

   c. Packaging and Condition: The product must be returned in its original packaging, unused, and in the same condition as when it was received. Any items that show signs of wear and tear may not be eligible for a refund.

4. Refund Process:

   a. Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the return is approved, we will proceed with the refund process.

   b. Refund Method: Refunds will be issued using the original payment method used during the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your bank or payment provider.

5. Contact Information:

   If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team:

   Email: support@preschoolmall.pk Phone: +92-4237206062

Please note that this Return and Refund Policy is subject to change without prior notice. It is recommended to review the policy periodically to stay updated with any modifications.